Cara Mendapatkan Review Google untuk Bisnis Lokal

Impact:
✓ Local ranking factor
✓ Trust signal for customers
✓ Conversion rate boost
✓ Customer insights
✓ Social proof
✓ Stand out from competitors

Data:
- 93% consumers read reviews
- 84% trust reviews like personal recommendations
- 4+ stars needed to be considered
- 50+ reviews = more credibility
- Fresh reviews matter

Simple and effective:
- After positive interaction
- When customer expresses satisfaction
- During follow-up

Scripts:
"Senang Anda puas dengan layanan kami!
Boleh tolong berikan review di Google?"

"Terima kasih sudah menggunakan jasa kami.
Review Anda sangat berarti untuk bisnis kecil seperti kami."

After service/purchase:

Subject: Bagaimana pengalaman Anda?

"Halo [Nama],

Terima kasih sudah memilih [Bisnis].

Kami harap Anda puas dengan [layanan/produk].

Apakah Anda bersedia memberi review di Google?
Hanya butuh 2 menit dan sangat membantu bisnis kami.

[Link Review]

Terima kasih!"

Template:
"Halo [Nama], terima kasih sudah menggunakan jasa [Bisnis]!
Mohon luangkan waktu 2 menit untuk review di: [link]
Terima kasih!"

Get your review link:
1. Search your business on Google
2. Click "Write a review"
3. Copy the URL
4. OR use: https://search.google.com/local/writereview?placeid=[YOUR_PLACE_ID]

Shorten with bit.ly for cleaner sharing.

Create QR code:
1. Generate review link
2. Convert to QR code (QR Code Generator)
3. Print and display:
   - Receipt
   - Business cards
   - Counter display
   - Table tents
   - Packaging

Physical card with:
- "Thank you for choosing us!"
- QR code to review
- Simple instructions
- Given with receipt/product

On website:
- Link to review page
- "Review us on Google" button
- Pop-up after purchase
- Thank you page

Post occasionally:
"Reviews help small businesses like us!
If you've had a good experience,
we'd love a review on Google: [link]"

Best times to ask:
- Immediately after positive experience
- After successful project completion
- When customer expresses satisfaction
- In thank-you follow-up

Don't ask:
- When customer is unhappy
- Too frequently (spam)
- Before service completed

Remove friction:
- Direct link to review
- QR codes
- Mobile-friendly
- Clear instructions
- Minimal steps

Google prohibits:
✗ Paying for reviews
✗ Discounts for reviews
✗ Gifts for reviews
✗ Entering in contest for review

Allowed:
✓ Simply asking
✓ Making it easy
✓ Following up

Always respond:
"Terima kasih banyak atas review-nya, [Nama]!
Kami senang Anda puas dengan [layanan].
Sampai jumpa lagi!"

Include:
- Thank them
- Mention specifics
- Invite back

Response template:
"Terima kasih feedback-nya, [Nama].
Kami mohon maaf [issue].
Silakan hubungi [contact] agar kami bisa membantu.
Kami ingin memperbaiki pengalaman Anda."

Tips:
- Stay professional
- Don't argue
- Take offline
- Offer resolution
- Show you care

If you get fake negative review:
1. Don't respond emotionally
2. Flag as inappropriate
3. Document evidence
4. Contact Google support
5. Respond professionally if needed

Staff training:
- When to ask
- How to ask
- What to say
- Not pushy but consistent
- Recognize good reviewers

Process:
1. Track customers served
2. Send review request (day after)
3. Follow up if no response (week later)
4. Thank those who review
5. Analyze and improve

Track:
- Total reviews
- Average rating
- Review velocity (new per month)
- Response rate
- Sentiment trends

Goals:
- Minimum 4.5 stars
- 50+ reviews for credibility
- Consistent new reviews

❌ Buying fake reviews
❌ Review gating (only asking happy customers)
❌ Incentivizing reviews
❌ Not responding
❌ Arguing with negative reviews
❌ Asking too frequently
❌ Making it complicated

Setup:
☐ Create review link
☐ Generate QR code
☐ Prepare templates

Process:
☐ Ask every satisfied customer
☐ Send follow-up emails
☐ Display QR code
☐ Train staff

Maintenance:
☐ Respond to all reviews
☐ Monitor new reviews
☐ Track metrics
☐ Handle negatives professionally